FAQs

PRICES

Not usually. We certainly aim to be competitive, but because we stand firmly behind all the products we sell, we deal only with suppliers who share our commitment to the customer. Sometimes this will mean that we don’t buy from the cheapest supplier.

We endeavour to keep our prices up-to-date. On any given day dozens of prices may change. Some will go up and some will go down, although most will remain unchanged. The price listed at the time you place the order is the price you will pay (obvious errors excepted). If the price drops after we have shipped the goods to you we are not in a position to offer you the goods at the new price. This is because we will have purchased the goods at a higher price ourselves. If the price drops after you place your order but before we ship the goods to you, then you will only be charged the new lower price.

We source our products from several suppliers. When our preferred supplier is out of stock sometimes we are able to source the same item from another supplier but at a higher cost. This gives you the option of waiting for the lower-priced item to come into stock, or buying now at the higher price. There is no difference in the product itself or the warranty that comes with the product.

Yes. If you place your order via the PC Builder you can get an additional 2% discount off the total price. Orders that consist of at least a case, motherboard, CPU, RAM, hard disk, CD or DVD drive, and a video card qualify for the 2% discount on the entire order. If not placing your order via the PC Builder please make a note in the special instructions that you would like the system discount. In that case the discount will not appear on-screen or in the initial order confirmation but will be deducted when we process your order. The discount cannot be retroactively issued for orders that have already shipped. This discount does not apply to purchases of computers that come fully or partially assembled.

There are all sorts of reasons why our prices are often higher than the same product purchased overseas. Freight and GST are just two of those. However, the most important reason is that we source all our products from local importers and distributors, and we have to pay the prices they set. We have absolutely no control over the prices they charge.

No. You only pay the GST exclusive price. However, we must ship the goods directly overseas or to a freight company you nominate to handle the shipping. If the order totals more than $1,000, IRD requires us to fill out and retain a Customs Export Entry form (which we need from your nominated freight company if we are not sending it direct ourselves).

Not unless we ship the goods overseas or to a freight company that will be shipping them overseas. We are required by IRD to collect GST on all products that we deliver to New Zealand addresses.

PRODUCTS

Clearance items include items that have been returned to us simply because they are incompatible with purchasers’ existing equipment. In most cases the products are as new, with all accessories and packaging but they have been opened. Any variance to this will be noted on the product page. They come with the remaining portion of the product’s original warranty. Quantities are very limited, and are sold on a strictly first come, first served basis.

The Wish List makes it easy for you to keep track of any number of items all in one place. Items are added to your own wish list by clicking on the heart icon below the product name on the product details screen. (The product details screen is the one you go to when you click on a product from any product listing screen.) You can go to your wish list at any time by clicking on the heart icon in the top right of every screen. You can order directly from your wish list.

OEM stands for “Original equipment manufacturer” and is used on our website to identify products that are shipped without the extras that are typically found in the “retail” versions (in the case of hardware) and transfer restrictions (in the case of software). OEM versions of products are cheaper and suit customers who are familiar with installing their own hardware, or who may already have the bundled software, etc. There is no difference between the OEM and retail version of the main hardware item itself. OEM software typically cannot be re-installed on a PC other than the PC it was originally installed on.

Advantages: The product is cheaper because you don’t have to pay for software or fancy packaging. Disadvantages: You don’t get software you might need or the packaging you might have expected. If in doubt about what is included with the OEM product, please contact us. Sometimes, but not always, drivers are included. This is not usually a problem as drivers are available from manufacturers’ web sites. Usually application software is not included. OEM software can not typically be installed on a PC other than the one it was originally installed on.

The software itself is identical. However, academic versions are usually not upgradeable and are intended for educational use. Usually we will need a copy of your student ID card to qualify for academic pricing. Suppliers tend to carry less stock of academic versions of software, and it may take longer for an out of stock item to come back into stock.

Microsoft, not IT Task Force, determines who can qualify for academic pricing. Accredited educational institutions (public or private Primary or Secondary schools, vocational schools, correspondence schools, polytechnics, universities, or scientific or technical institutions accredited by associations recognised by the NZQA and/or the NZ Department of Education and/or the Ministry of Education); faculty of accredited educational institutions; administrative offices or boards of education of educational institutions; full and part time matriculated students of higher education institutions. The following are not eligible to purchase Microsoft academic edition products: non-education customers, primary and secondary students, parents of higher education or primary and secondary students, customers residing outside New Zealand, and students participating in short courses or vocational.

Adobe, not Ascent, determines who can qualify for student pricing. Students must provide a photocopy of a valid, current student ID that includes their name, date, and a photo. If a student does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:
– Official, current non-photo student ID with name and date
– Official, current school transcript indicating name of school and student
– Official, current school tuition bill indicating name of school and student
– Official, current report card indicating name of school and student
– Other official dated proof of enrollment
Students who are under 18 and do not have a valid photo ID may provide an official letter from their eligible educational institution stating their name and current enrollment status.

There are a number of reasons why we don’t sell particular items. The most common reasons are that there is no New Zealand distributor for the brand, a distributor does exist but does not provide adequate service, or the particular products don’t come up to the standard of quality we expect. We reassess this from time to time, and will give a brand a second chance if we feel that local service and/or the product quality has improved.

Adobe, not Ascent, determines who can qualify for teacher pricing. Teachers, faculty, and staff of eligible educational institutions must provide a photocopy of a valid, current school ID that includes their name, date, and a photo. If an educator does not have such an ID, he or she must instead provide a photocopy of a valid photo ID and one of the following items:
– Faculty or staff paycheck stub
– Official letter from the registrar of the educational entity

There will normally be a 10% restocking fee if you have used the item but let us know about the incompatibility within 10 days or receipt of the goods. If you let us know later than that but within 30 days, the restocking fee rises to 15%. After 30 days an item cannot be returned for reasons of incompatibility. If all the retail packaging is not returned the restocking fee is 25% in both cases, so if you are not certain about the compatibility of the goods make sure you keep all the packaging for 30 days. Also see Returns and Complaints for details on obtaining refunds.

PAYMENT

Once the goods have been ordered.

You are free to cancel your order without penalty anytime up until the goods ship. The original credit card transaction will be reversed.

This is a new initiatve by the banks to cut down credit card fraud. All MasterCards and Visa cards currently being issued are subject to this new scheme. If the transaction meets certain criteria set by the card suppliers, you will be asked to enter some additional information (such as your date of birth or the spending limit on the card) before credit card payment can be made. This is outside our control, and will soon be commonplace on all shopping websites. Kiwibank has a simple explanation of the new schemes here.

Your card is charged by Payment Express, a PCI DSS compliant payment solution provider who is certified by banks to process all major credit cards.

No. You can also pay by internet banking, cash, or on account (see the following question). If you are an established Ascent customer and have applied for and been given a credit account, you simply enter your own purchase order number at the checkout screen in order to make a purchase.

Yes we do. These are sent out when all the items have been shipped.

We accept VISA and Mastercard.

For those who are paying by account (ie, not credit card or internet banking), our bank account number is 06-0491-0249416-00 (ANZ Bank, Tauranga). So that we can easily identify the payment when we receive it, in the payee field please use your name, and in the reference field please enter your customer code.