Delivery and Returns

All items are sent on a signature courier delivery service. This means items are tracked & insured so in the event of any issues, you are covered on lost items that have not been signed for (unless you request the courier to leave the package without a signature). CourierPost & NZ Couriers are our main courier service providers.

We offer FREE SHIPPING nationwide on nearly every item. Larger items may incur a shipping charge. Each product has a shipping guide that will advise if the item qualifies for free shipping or provides an estimate of the shipping cost for that particular item. The actual shipping cost will be calculated and presented to you at the confirmation page before you submit your order.

  • Auckland – 1 Working Day
  • North Island – 1 to 2 Working Days
  • South Island – 1 to 3 Working Days

Please note: Delivery times are estimates based on the courier companies suggested delivery time. Please allow an extra 1-2 days for rural and/or bulk deliveries.

ITTaskforce.co.nz offers urgent delivery service on most items. Please contact us if you require an urgent delivery. We will advise you of the price to your location.

If your order has not arrived within the delivery time frame or if you would like your courier track information please click the “track order” link. Our staff will then provide you with your courier track information and will advise if any potential courier issues have occurred. We are happy to assist you with any courier investigation.

This depends on whether the item is in stock. If the item is in stock and ordered before 3pm on weekdays it will usually arrive the next business day. Otherwise it will usually arrive the following day. Some rural areas and certain items going to the South Island may take a little longer. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).

The only thing we can be sure of is the date an order ships. While most orders are delivered promptly without incident, there are the odd occasions when the courier doesn’t perform as expected (see next question). Unfortunately, once the package is in the hands of the courier it is out of our control. If an order goes missing we will gladly chase it up, but we are still at the mercy of the courier.

Once the goods are in the hands of the courier we have no control over the actual time of day that the parcel will be delivered. You will appreciate that general couriers are not offering an on-demand delivery system as that would be prohibitively expensive. Couriers generally deliver to a given area at set times of the day. If you are not at home when they call and there is no secure place to leave the package, they will leave a card. You can then make arrangements with the courier directly to pick up the package from their depot or have it redelivered or redirected.

This depends on whether the item is in stock. If the item is in stock and ordered before 3pm on weekdays it will usually arrive the next business day. Otherwise it will usually arrive the following day. Some rural areas and certain items going to the South Island may take a little longer. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).

This depends on the courier company making the delivery. Some companies will leave a card providing contact details so you can make arrangements for the package to be redelivered or picked up. Other companies may leave the item at the door. However, you are not responsible for the goods until you actually sign for them.

Generally not. The reason for this is that NZ Post will only accept courier deliveries from Courier Post. This is part of Courier Post’s competitive advantage and they are naturally unwilling to give it up by allowing other courier companies to deliver to PO boxes.

Generally no. However, we are happy to ship to a freight forwarder located in New Zealand. Please Contact us for further information.

This depends on whether the item is in stock. If the item is in stock and ordered before 3pm on weekdays it will usually arrive the next business day. Otherwise it will usually arrive the following day. Some rural areas and certain items going to the South Island may take a little longer. If the item is not in stock, we will advise you by email how long the item will take to deliver (at which time you may cancel the order without penalty).

Yes. Click on Your Account and enter your name and password. Once you have signed into your account you can view your current order status, as well as view all your past orders.

If your order is for multiple items that we source from different distributors, it may arrive in several separate deliveries.

Paperwork is sent via PDF to your email address after the goods are dispatched. All invoices can also be accessed by logging in to Your account.

Unfortunately, the choice of packaging is out of our control. Each supplier determines how their products are shipped to you. Typically our suppliers ship hundreds of products around the country every day, and to streamline their operations they use an optimum number of box sizes. They do not have so many different sizes that they can ensure that every order is shipped in a box that is the perfect size.